• Last Updated: [03-December-2023]

Welcome to DAMATRIX SOLUTIONS PRIVATE LIMITED ^TM ("DSPL,” “we," "us," or "our"). This Refund Policy explains our policy regarding refunds for our software, applications, and related services (collectively, the "Software"). By using our Software, you agree to the terms of this Refund Policy.

1. Refund Eligibility

a. Software Fees: Refunds may be issued for fees paid for the use of the Software if a request is made within 15 days from the date of purchase.

b. Conditions for Refund: To be eligible for a refund, the Software must be inoperable or significantly different from the features advertised. Refunds will not be issued for changes in personal circumstances, lack of understanding of Software features, or other reasons unrelated to the functionality of the Software.

2. How to Request a Refund:

a. Contact Us: To request a refund, please contact our customer support at [email protected] within the specified timeframe.

b. Provide Details: In your refund request, please provide detailed information about the issues you are experiencing with the Software.

3. Refund Process:

a. Evaluation: We will evaluate the refund request based on the information provided. We may request additional details or clarification.

b. Decision: If the refund request is approved, we will process the refund within 15 days using the original payment method.

4. Exceptions:

a. Subscription Fees: Refunds for subscription fees will be prorated based on the remaining unused portion of the subscription period.

b. Third-Party Fees: DSPL is not responsible for refunding fees paid to third parties, such as app stores or payment processors.

5. Changes to Refund Policy:

a. Updates: We may update this Refund Policy to reflect changes in our practices. The latest version will be posted on our website, and we encourage you to review it periodically.

Thanking You

If you have any questions or concerns about these Policy, please contact us at [[email protected]].

Thank you for using DAMATRIX SOLUTIONS PRIVATE LIMITED ^TM !